Shipping & Delivery

Postal rentals must be made by Wednesday 1pm each week for weekend bookings. Bookings created after Wednesday 1pm for that weekend must select Saturday delivery.

Please note all postal orders made less than 3 full working days prior to the rental start date or after the Wednesday 1pm postal cut off are made at the renters own risk of not arriving. These are considered late bookings.

Late bookings placed after Wednesday 1pm for weekend bookings or less than 3 full working days prior to the rental start date will not receive a product refund or shipping refund if the garment does not arrive on time.

Pick up is available in St Albans, Christchurch.

Pick up orders will be contacted via email when their order is ready to collect. Pick up emails are sent the week of your booking, usually 2-3 days prior to your event. Pick up emails can sort to spam/junk folders, please monitor these.

When placing your order, you will have the option to select between the following:

Pick Up - Christchurch
Overnight & Return Postage (Non-Rural)
Overnight & Return Postage (Rural)
Saturday & Return Postage (Orders created after Wednesday 1pm, for weekend arrival)

If you are travelling for your event and require your garment for longer than our standard rental period, please book your item with an extended rental.

Once your order has been packaged, you will receive your tracking number via email. To monitor the tracking of your item, you can visit https://www.nzpost.co.nz/tools/tracking

If you need to get in contact with the courier company regarding a delay, please call NZ Post on 0800 501 501. Please provide them with your tracking number and explain your situation.

If you are getting your item shipped to a business address, please provide the business name. If a business name is not provided. NZ Post will not be able to deliver your parcel.

Please take caution in redirecting your item. This will likely cause delivery delays in receiving your parcel on time as the parcel will then be halted in processing and require relabelling.

Our parcels are shipped through NZ Post, via GoSweetSpot. NZ Post only operates on weekdays unless a Saturday delivery ticket is purchased.

All of our parcels include pre-paid return bags. Please follow the instructions on your return card to ensure you are returning your garment correctly.

We, The Designer Collection are not responsible for any delays in shipping, attempted deliveries, misdirects or postal faults caused by NZ Post. It is your responsibility to be available for delivery of your garment or collection of your item/s at the post office. If you know in advance that you will not be home for the delivery of your item between 8am - 5pm, please have the parcel sent to your work or an address where someone is available for the delivery.

Postal rentals must be returned by 4pm on the next business day after your event. Please ensure these are handed over the counter at a NZ Post brand. No post boxes are to be used as your parcel needs to be scanned in.

Local rentals are due back by 7pm on the next calendar day after your event.

Late fees will be issued if you return your garment late.

If you happen to lose the return bag, please contact us immediately to arrange an alternative option. If you have access to a printer, we are able to send you the tracking label to print on your end. Should you not have access to a printer, you will be liable for alternative postage costs, including purchasing an overnight & tracked postage bag.

Please understand, that once the item has entered the NZ Post network, The Designer Collection is no longer responsible for any shipping delays that may occur.

We use overnight tracked postage New Zealand wide and ship as early as we can, aiming for you to receive your garment 1-2 days prior to your selected date however, this is subject to delays.

Please refer to our Hire Agreement for our full T&C’s.